Terms & conditions


Acceptance of Regulations

Booking on this site implies acceptance of these regulations.

The booking person is personally responsible, even for the people who accompany him.

Payment Details:

Once the booking deposit has been paid, the remaining balance will be paid upon arrival.

Prices are in Euro and are for the whole apartment and for the requested period.

The agreed price includes consumption (electricity, water and gas) bed linen and towels.

The price does not include the security deposit and any damages.

The price does not include any supplements (for example: animal supplement )

optionally selectable and depending on the type of accommodation being booked.

We reserve the right to change prices published at any time without notice.

However, the price agreed at the time of booking (excluding any extras), will not be changed under any circumstances.

Reservation & Payment

It is possible to make an online booking using the reservation system on our website https://salentoflat.com

When booking, accepting our terms and conditions, the guest pays a 30% (as a deposit), and in fact confirming the reservation signs a contract that commits him to pay the total balance of the stay on check-in day, SalentoFlat has therefore the obligation to keep the accommodation available.

Cancellation policies, no show (no show) and security deposit

If the guest due to unexpected events or reasons of any kind he / she decides to cancel the reservation he / she will have to communicate only by email to SalentoFlat his / her wish for cancellation

Promptly communicating the wish to cancel at least 60 days prior to arrival, the guest will benefit from a 20% reduction of the remaining balance of the stay

By promptly communicating the wish to cancel at least 30 days prior to arrival, the guest will benefit from a 10% reduction of the remaining balance of the stay

By communicating the wish to cancel within 30 days prior to arrival, the guest will not benefit from any reduction of the remaining balance of the stay

Failure to present the day of check-in (no show) will result in the remaining balance of the stay

SalentoFlat invites its guests to read carefully our terms in order to avoid future misunderstandings due to charges that have title in a legitimate and unequivocal on the basis of the conditions accepted at the time of booking.

Guests are strongly advised to purchase travel insurance to protect them from the inconvenience of cancellation of a holiday.

For reservations of at least 7 days a deposit of 150 euros will be required upon arrival, refundable upon departure after a check of the accommodation for possible damages.

The user accepts that any damage caused, will be deducted from the security deposit and will also be liable for any excess damage (if the deposit does not cover the costs)

Refund: The security deposit will be reimbursed in full, at the time of check-out, after a check of the accommodation in the absence of any damage.

Before the arrival

At least 24 hours before arrival, considering the absence of a reception service, the customer is required to communicate the exact time of arrival via e-mail or telephone, to receive an adequate reception.

Arrival day

Check-in time is between 14:00 and 20:00 and your room will be available from 14:00.

Guests who plan to arrive outside the check-in time must notify and communicate their arrival time accurately so that key collection can be arranged. SalentoFlat will not be held responsible for any delays, misunderstandings or complaints due to a problematic and delayed check-in due to the lack of communication of the arrival time by guests

Upon arrival, guests must show a valid identity document. If no valid documents are presented, the reservation will be canceled and the full amount paid will be withheld.

Children under the age of 12 stay free.

Children over 12 are considered paying adults, so if the age entered in the booking confirmation does not correspond to the actual age of the child at check-in, the relative price difference will be requested.

Upon arrival you will be shown the apartment and you will be given the keys. A short lease will be signed.


The customer expressly exempts the operator from any liability for direct or indirect damages that may result from unauthorized interruptions of essential services such as electricity and water.

We accept no responsibility for loss, theft or damage to objects left by you in the rooms or for any accidents, theft, damage to persons or property just because they occurred on the property.

Departure day

The release of the accommodation must be made no later than 10:00 am. After this time the supplement will be applied, if not already selected in the form at the time of booking. We invite guests who need a late departure to add the supplement when booking.

The loss of the keys to the accommodation will result in a penalty of 150 euros
Only the number of people indicated by the client at the time of booking is authorized to use the property.

Conducted in SalentoFlat

High volume music and noise that may cause nuisance to the neighborhood are strictly prohibited. Guests of SalentoFlat should be aware that, if loud music is played, or a very loud party is organized, and neighbors complain and / or police action is required, you may be immediately invited to leave the accommodation independently from the time of day or night.
Regulations on noise and respect for other residents between 22:00 and 9:00.
The customer, at the signing of the contract at the time of check-in, undertakes to behave responsibly and correctly in the name and on behalf of the other guests who accompany him. If this person, or any of the other guests accompanying him, behaves in an inappropriate and incorrect manner, we reserve the right to ask the person and other accompanying guests to leave the accommodation. From then on you will not be entitled to future credits or any other form of compensation.

Finally, the customer will lose all payments made including the rental of the accommodation and the damage deposit.
Please note that when booking on SalentoFlat you accept the Terms and Conditions, described here.

The subletting of the accommodation is expressly forbidden.

Short or even tourist location:

From which rules is the Short or even Tourist Location regulated?

The short or tourist lease contract is governed by articles 1571 and following of the Civil Code, by article 4 of Decree Law 50/2017 converted with Law no. 96/2017, from the art. 1, comma 2 lett. c), of the law of December 9th 1998, n. 431 and from the art. 53 of the Code of Tourism, Legislative Decree 79/2011, “Locations for residential use for tourism purposes” according to which “lodgings rented exclusively for tourism purposes, in any place located, are governed by the provisions of the Civil Code concerning the lease . ”

The tourist rent is therefore different from other types of activities, such as holiday homes or bed and breakfasts, because it consists of the sole and exclusive rent of an apartment or part of it, without the offer of any additional service. It is absolutely forbidden to provide any kind of “personal service” during the stay of the guests such as daily cleaning, linen change, restaurant services, breakfast, shuttle services, etc. In the case in fact in which these services are also offered, it will be an extra-hotel activity, but it is regulated:

– from the regional law (law of the Puglia region 07/08/2013, n.27, “Discipline of the activity of Bed and Breakfast”) and from

– reads Puglia region n.11 of 11/02/1999 “Rules governing receptive structures ex artt. 5, 6 and 10 of the law of 17 May 1983, n. 217, of tourist activities for public use managed under concession and non-profit associations “(holiday homes, landlords, residences).

The Tourist Location is regulated by the Civil Code and therefore derives from the inalienable right of every property owner to enjoy (ie the right to use or not use the thing to derive all or no use, the so-called “material provision”) and to be able to dispose of (ie the right to sell it or not to sell it, to donate it, to leave it or to lease it, the so-called “legal provision”) of the asset to its advantage and to its liking according to the principle of fullness and exclusivity provided for by law Property.

Protection of personal data

We use the Secure Sockets Layer (SSL) protocol in our communications, which is an Internet security protocol used by browsers and servers to transmit sensitive information. (You can check if you are using an SSL by checking the URL: http at the beginning of the web address should be changed to https)
Based on current legislation on the protection of personal data, art. 13 of Legislative Decree 196/2003 we inform you that your data will be stored by SalentoFlat, for the sole purpose of carrying out the requested service. You can contact SalentoFlat, to exercise the rights of access, rectification, cancellation and opposition according to law, by writing to our email.